Introduction

Welcome to Concept Zone, a trading name of Emsat Communications Limited, a local family-run business specializing in car interior and windscreen repairs. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Vehicle Information: Make, model, registration number, and details of repairs.
• Payment Information: Credit card details or other payment methods (processed securely through a third-party payment processor).
• Usage Information: Information on how you use our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information collected for the following purposes:

• Service Provision: To schedule, manage, and perform car interior and windscreen repairs.
• Communication: To contact you regarding appointments, service updates, and customer support.
• Billing: To process payments and manage invoices.
• Improvement: To improve our services, website, and customer experience.
• Legal Compliance: To comply with legal obligations and protect our rights and interests.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, to comply with legal processes, or to protect our rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is stored on secure servers and is only accessible by authorized personnel.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, gather general visitor information, and track visits to our website. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our site.

Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to certain exceptions.
• Objection: Object to the processing of your personal data under certain conditions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through our website or other contact methods.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Concept Zone
07798 728901
piperpete@mail.com

Effective Date: May 2024

By using our services, you consent to our Privacy Policy.